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Customer Support Executive


Cogencis Information Services Ltd

1 – 3 yrs Hyderabad / Secunderabad

Job Description:

Ensuring day to day support to our users by:

– Maintaining customer referrals and redressals.
– Coordinating and maintaining meeting schedules of sales for Business queries.
– Responding to online and offline queries.
– Product demonstration and installation at client premises.
– Regular customer visit and interaction with client.

To ensure payments are received in time for a regular cash flow.
Retention to ensure user base is retained within preset limits.
To ensure smooth roll outs to ensure any new communication or roll out is smoothly communicated to customers. All users need to be communicated via e-mails and a physical copy. Process note and client note to be duly communicated and confirmed.
Product and content training – to continuously engage and train customers by pre-empting what he may require and proactively guide him to encourage usage. Iteration of content to increase engagement of product from customer.
Provide inputs for product and service improvisation- A support manager needs to be actively involved in value chain and work towards information inflow (feedback) from customer end to the organization for better delivery of service and help in product development.
Managing relationship and exploring new business opportunities in the accounts managed.
Observe and manage competition at the accounts managed.
Providing technical support to the user with the help of tech support.
Support the organization in project based initiatives to be monitored at the client site. E.g. TDS certificate
Maintain and update the changes in the user base.
Maintaining MIS and updating them in time.

Salary: Not Disclosed by Recruiter
Industry:Media / Entertainment / Internet
Functional Area:Financial Services , Banking , Investments , Insurance
Role Category:Retail/Personal Banking
Role:Customer Service Executive


Sales Support Customer Retention Client Servicing Media Sales

Desired Candidate Profile:


UG: Any Graduate – Any Specialization, Graduation Not Required
PG:Any Postgraduate – Any Specialization
Doctorate:Any Doctorate – Any Specialization, Doctorate Not Required
Please refer to the Job description above

Company Profile:

Cogencis Information Services Ltd
Financial News Media and a real-time market data provider company

View Contact Details

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