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Global Application Support Senior Analyst In Hyderabad

Job Description:

About DeloitteDeloitte is the brand under which tens of thousands of dedicated professionals in independent firms throughout the world collaborate to provide audit, consulting, financial advisory, risk management, and tax services to selected clients. These firms are members of Deloitte Touche Tohmatsu Limited (DTTL), a UK private company limited by guarantee. Each member firm provides services in a particular geographic area and is subject to the laws and professional regulations of the particular country or countries in which it operates. DTTL and each DTTL member firm are separate and distinct legal entities. Each DTTL member firm is structured differently in accordance with national laws, regulations, customary practice, and other factors and may secure the provision of professional services in their territories through subsidiaries, affiliates, and/ or other entities. In the United States, Deloitte LLP is the member firm of DTTL. Services are primarily provided by the subsidiaries of Deloitte LLP, including: Deloitte & Touche LLPDeloitte Consulting LLPDeloitte Financial Advisory Services LLPDeloitte Tax LLPIn India, Deloitte LLP has the following indirect subsidiaries: Deloitte & Touche Assurance & Enterprise Risk Services India Private Limited, Deloitte Consulting India Private Limited, Deloitte Financial Advisory Services India Private Limited, Deloitte Tax Services India Private Limited, and Deloitte Support Services India Private Limited. These entities primarily render services to their respective U. S. -based parents. Key responsibilities include the following:The candidate will leverage their experience in client services, customer service (customer care support), technical writing or IT project management experience with web-based applications to expedite the resolution of Global Audit application issues while focusing on improving the overall support and quality processes. Role Specific Responsibilities Responsible for engaging and interacting with the Deloitte Global Audit Application support teams with a focus on expediting issues resolution Addressing Global Audit Applications related Incidents, Service Requests & Problem tickets Process application administrative requests Will escalate, coordinate and communicate regularly with the Deloitte program teams (BA, QA, Project Mgt. , Deployment) to ensure subject matters experts are engaged to efficiently resolve issues Provide guidance to the Regional Support Centers Will be involved in application transition calls. Will liaison with Deloitte program teams to contrive & build scope, escalation matrix and other functional & operational documentation. Will actively participate in support / issues resolution conference calls with distributed team. Will direct full lifecycle of issues resolution from initiation of the issue to completion with prompt and courteous follow up to the initiators of the issues Will provide periodic issues and resolutions status reporting to identify trends and potential improvement opportunities Will leverage technical writing skills and experience in the documentation of process workarounds and will refine the Deloitte issues knowledge base and frequently asked questions documents Coordinate Global Support training Create technical support documentation.

Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: IT Software – Application Programming, Maintenance
Role Category: Programming & Design
Role: System Analyst

Keyskills:

Network / System AdministrationBusiness AnalysisBusiness Intelligence & Data WarehousingData / System ArchitectureWeb Design / DevelopmentDatabase AdministrationDevelopmentProgrammingEnterprise ApplicationsInternal Support Services

Desired Candidate Profile:

Five to Six years technology support experience (Preferably from application support). Working knowledge on SharePoint (preferable SharePoint 2013), Data base basics (Preferably SQL basics). Experience in working or supporting core SharePoint or SharePoint based applications will be preferred. Should have proven incident & program management record. Should have basic knowledge about MS Windows server administration & Networking. Should have advanced level of knowledge on MS office suite of applications specially MS Word, Excel & Power Point Preferred – Microsoft Certified Professional, ITIL foundation certification. IT project management experience will be a Plus. Should demonstrate global awareness and capability with appropriate communications to international users of Deloitte applications. Should demonstrate flexibility by working off hours to accommodate calls in different time zones Should utilize effective communications with patience and customer service skills in situations with impatient users Will require effective time management skills Should be able to provide high quality service.

Education:UG -Other Graduate
PG – Other

Company Profile:

Deloitte
Deloitte is the brand under which tens of thousands of dedicated professionals in independent firms throughout the world collaborate to provide audit, consulting, financial advisory, risk management, and tax services to selected clients. These firms are members of Deloitte Touche Tohmatsu Limited (DTTL), a UK private company limited by guarantee. Each member firm provides services in a particular geographic area and is subject to the laws and professional regulations of the particular country or countries in which it operates. DTTL does not itself provide services to clients. DTTL and each DTTL member firm are separate and distinct legal entities, which cannot obligate each other. DTTL and each DTTL member firm are liable only for their own acts or omissions and not those of each other. Each DTTL member firm is structured differently in accordance with national laws, regulations, customary practice, and other factors, and may secure the provision of professional services in its territory through subsidiaries, affiliates and/or other entities.

In the United States, Deloitte LLP is the member firm of DTTL. Like DTTL, Deloitte LLP does not provide services to clients. Instead, services are primarily provided by the subsidiaries of Deloitte LLP, including:

Deloitte & Touche LLP
Deloitte Consulting LLP
Deloitte Financial Advisory Services LLP
Deloitte Tax LLP

Contact Details
Contact Company:Deloitte
Reference Id:’24489082000006842
Website:http://www.deloitte.com/view/en_IN/in/index.htm