Job Description:
Provide Technical Support to Broadband(ADSL) related issues.
2) Strong working knowledge of ADSL troubleshooting is preferred.
3) Proven knowledge of troubleshooting Modem, Router, Email and Browser related issues.
4) Excellent written and oral communication skills, including the ability to solve problems
5) Knowledge of Microsoft Office suite.
6) At least 3-6 years of experience in a similar role.
7) Ability to learn quickly and stay current with new business processes and new technologies.
Salary: Not Disclosed by Recruiter
Industry:BPO / Call Centre / ITES
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Voice
Role:Associate/Senior Associate -(Technical)
Keyskills:
Service Desk Service Delivery Troubleshooting ADSL Broadband Telcom and ISP ISP DSL
Desired Candidate Profile:
Education-
UG: Any Graduate – Any Specialization, Graduation Not Required
PG:Any Postgraduate – Any Specialization, Post Graduation Not Required
Doctorate:Any Doctorate – Any Specialization, Doctorate Not Required
Troubleshooting Connection, Browser, Email and Modem/Router related issues.
Excellent verbal and written communication skills.
Should be able to communicate with UK customer’s over voice and email.
Company Profile:
Redcentric Solutions Private Limited
Redcentric Solutions is an offshore support centre of Redcentric plc UK (www.redcentricplc.com).
Redcentric is a leading managed services provider delivering innovative technology to businesses to improve productivity and efficiency in the UK. The foundation of Redcentric’s continued success is its staff, and therefore we recruit and develop people who want to progress within our fast-moving environment
Redcentric owns and operates five world class secure data centres with an estate in excess of 1200 racks, in addition to significant national MPLS network assets over which critical IT data and voice services are delivered. Redcentric also operates its own fibre Metropolitan Area Networks. This infrastructure collectively provides coverage to over 99% of the UK.
Key facts:
* Founded 1997
* AIM-listed 2013
* Financially stable
* Over 2,000 customers
* 7 locations across the UK, and international
* A significant ISP with a core MPLS network
* Data centres across the UK
* Dual 24/7 network operations centres
Recruiter Name:Margaret Valentina
Contact Company:Redcentric Solutions Private Limited
Address:#6-3-1192/1/1,405 to 408, Block II, 4th Floor, White House,Kundan Bagh, Begumpet,Hyderabad,Andhra Pradesh,India 500016
Website:http://www.redcentricplc.com/
Telephone:91-40-40202624