JOB DESCRIPTION:
Respond to customer inquiries through email, chat and voice services, resolves customer issues and product queries.
Researching and investigating where necessary, to gather information needed to respond to Member inquiries/requests.
Takes escalated emails and verifies with the information available on system.
Identifies customer needs and provides recommendation regarding services and products.
Able to understand and respond back to customer inquiry, reviewing previous inquiries and responses,gathering & researching information, verifying customer understanding on the information and answer accordingly.
Provide support with issue resolution via calls, chat /email.
Communicates in writing to customers on orders for missing information.
Handles customer complaints and chargebacks via email and phone.
Contributes to process improvements, Learning & development by giving inputs to the respective team.
Ensure proper escalation process is followed.
Ensure adherence to process and policy while resolving customer query.
Candidate shall be responsible for all risk management and compliance activities as applicable to this functional role.
Good listening and analytical skills. Ability to verbalize thoughts and should be a team player.
Knowledge of US geography will be a plus
60% Email & Chat and 40% calls
Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Associate/Senior Associate -(NonTechnical)
Role: Associate/Senior Associate -(NonTechnical)
Keyskills:
EmailPhoneChat ProcessIssue ResolutionCustomer ComplaintsAnalytical SkillsRisk Managementvoice processcustomer serviceBPOInternational Voice
DESIRED PROFILE:
Communication Skills Should have excellent communication skills and good Knowledge of English Grammar & Phraseology.
Professionalism and detail orientation.
Familiar with Web based technologies and good typing speed.
Friendly, resourceful, energetic and loves shopping.
Passionate for working in an entrepreneurial and start-up environment.
Fair knowledge of specific product categories (e.g., apparel, sporting equipment, electronics, baby products) a plus
Education:UG -Any Graduate
PG – Any Postgraduate, Post Graduation Not Required
Doctorate – Any Doctorate – Any Specialization, Doctorate Not Required
COMPANY PROFILE:
Peoplefy is a leading recruitment services firm providing executive search, recruitment and outsourcing services to reputed MNCs and top brand Indian companies on PAN India basis. Peoplefy specializes in IT / Software Services, KPO/BPO, and Manufacturing / Engineering recruitments
CONTACT DETAILS
Recruiter Name:Shubhangi
Telephone:Not Mentioned
Email :shubhangi.d@peoplefy.com