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IB – CUSTOMER SERVICE REPRESENTATIVE

JOB DESCRIPTION:

Service Desk Agent (Level F)

Bachelors Degree in Information Technology, Business, Mathematics, Statistics or any relevant field

At least 4 years experience in a customer service role on Email/Chat channels

Risk Management and Fraud Investigations background an advantage

Demonstrated capacity for critical thinking, analysis and troubleshooting

Attention to detail with the ability to complete a large volume of work quickly and independently

Effective probing and comprehension skills

Problem solving skills with customer centric approach

Active user of the internet and online applications

Excellent written English language communication skills

Openness to work flexible hours as required, including night shifts and holidays

Experience working collaboratively and proactively in a diverse team environment ”

Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Associate/Senior Associate -(NonTechnical)
Role: Associate/Senior Associate -(NonTechnical)

Keyskills:

Customer Service RepresentativeAnalystCustomer ServiceRisk ManagementFraud Investigation

DESIRED PROFILE:

Education:UG -B.Tech/B.E. – Any Specialization, B.B.A – Management, B.A – Maths, Statistics, B.Sc – Maths, Statistics
PG – Any Postgraduate, Post Graduation Not Required
Doctorate – Doctorate Not Required

COMPANY PROFILE:

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

CONTACT DETAILS
Recruiter Name:HR
Contact Company:Accenture Solutions Pvt Ltd
Telephone:Not Mentioned
Reference Id:17820