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International Voice- Amazon Customer Service Hyderabad

Job Description:

We invite Freshers and Experienced candidates with good communication skills for Customer Service Associate – International Voice

For more details contact Reuben Thomas.
E-mail: [email protected]
Mobile# 8897504030

Venue: Raheja Mind Space, Building No:9, 10th Floor, Opposite Westin Hotel, Phase 2, HITEC City, Hyderabad, Telangana 500081, India

Resume, passport size photograph and one Original Govt ID proof is required for interviews.

Compensation details:
Customer Service Associate: CTC 2.5 LPA t0 3.5 LPA

Benefits for CSA: Sodexo meal vouchers, Night Shift Allowance, Over Time Benefits, and Performance Incentives.

An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Knowledge & Skills Required

Communication Skills:

Excellent communication skills (written and verbal)
Ability to communicate correctly and clearly with all customers
Excellent documentation skills
Good comprehension skills ability to clearly understand and state the issues customers present
Ability to concentrate follow customers issues without distraction to resolution
Good composition skills ability to compose a grammatically correct, concise, and accurate written response
Work successfully in a team environment as well as independently

Computer Knowledge/Skills:

Ability to use a desktop computer system
Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
Excellent typing skills
Demonstrates understanding of the Internet, Amazon.com website, and competitor websites
Demonstrates an ability to successfully navigate websites
Demonstrates a proficient knowledge of email applications
Demonstrates an ability to learn in various media
Ability to successfully adapt to changes in the work environment

Customer Focus:

Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
Ability to empathize with and prioritize customer needs
Demonstrates interpersonal skills with a diverse customer base
Demonstrates conflict resolution, negotiation, and de-escalation skills
Demonstrates ownership to resolve challenging customer issues, escalating when necessary
Ability to determine customer needs and provide appropriate solutions
Maintain regular and reliable attendance, including the daily schedule as assigned
Flexible with the working schedule; may be expected to work weekends, holidays and events
Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Problem Solving Skills:

Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
Ability to approach problems logically and rationally
Action oriented and self-disciplined
Organized and detail-oriented
Ability to quickly and effectively prioritize work time in various departments to meet business need
Ability to maintain composure in highly escalated situations
Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service

Qualifications required:

Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.

Salary: INR 2,50,000 – 3,50,000 P.A. Transport Allowance, Sodexo meal vouchers, Night Shift Allowance, Over Time Benefits, and Performance Incentives.
Industry: Internet / Ecommerce
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)

Keyskills:

Customer FocusCustomer Servicecustomer carecustomer supportamazonnon voicevoiceinternational bpobpocall centrework from homefreshers20162017callingchatemailsmsworkfromhome

Desired Candidate Profile:

Company Profile:

Amazon Development Centre (India) Pvt. Ltd.
Amazon.com strives to be Earth’s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon’s evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company’s DNA. The world’s brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

Contact Details
Recruiter Name:Reuben Thomas
Contact Company:Amazon Development Centre (India) Pvt. Ltd.
Telephone:8897504030
Email :[email protected]
Address :Amazon Development Centre (India) Pvt. Ltd., 9th and 10th Floor, Building No.9,, Raheja Mind Space, ,Madhapur,Hyderabad
Reference Id:Reuben Thomas
Website:http://careers.amazon.in/