5 – 8 Years Delhi NCR
Purpose of the Job
The role is responsible for achieving vertical sales and revenue targets at the regional level through effective management of a team of account managers, handling sales for either voice or data solutions. The role is essentially involved in setting, allocating and ensuring meeting of the vertical sales targets for the region.
Act as a bridge between the organization and the client to nurture / develop a relationship between the client and the organization for mutual benefit and increase market share. Additionally, handle effectively Order Booking, Account Management, Customer Retention, Project Feasibility Customer Satisfaction , Key customer association, Inter-functional and Intra functional Interaction Process Flow and SLA adherence Information.
Deliverables (Maximum 5-6 key responsibilities)
1) Increase Revenue from Data, Mobile & Fixed line Business
a. You develop new leads from new / existing accounts, coordinate kick off meetings, review customer requirements, identify Airtel Business capabilities for designing resolutions, ensuring preparation of RFS and project take-off.
b. You ensure Account Coverage and Account Management with select industry clients and improve the revenues from accounts and manage the overall profitability for an account.
c. You develop Enterprise Account based strategy i.e. understanding the existing telecom solutions and proposing solutions to maximize share of business
d. You understand the business, market needs and the competitive environment of the client
2) Enhance customer experience and delight
a. You define customer impacting KPIs, review and monitor processes and
continuously improve customer support processes and manage the customer retention through churn control and effective rate control
b. You ensure adherence to SLA, project delivery and collections and have a keen eye towards customer satisfaction.
c. You help build the relationship with the customer by helping the customer get the best customized solution s/he can get.
3) Account Penetration & Account Planning
a. You need to ensure account planning for the accounts and map the goals of the account and ensure coverage within the account both it terms of the breadth & width of the account. Help move the account over the continuum and get certification from the customer.
Major Challenges :
Incumbent needs to appreciate the current challenges and concerns of the key customers, as well as future trends that may be impactful to their business. Needs to demonstrate knowledge and competency in relevant domains in order to manage different stakeholders unto a common goal and direction. Networking and selling skills are essential to develop strong circle of influence across the companies. Internally, needs to guide/align direct and indirect organizations to deliver the desired outcomes based on agreed team strategy. Thoroughly understand the business of the organization in order to develop a true business relationship with the customer and cater to his/her needs accordingly
Salary: INR 7,50,000 – 14,00,000 P.A.
Industry: Telecom/ ISP
Functional Area: Sales, Retail, Business Development
Role Category: Corporate Sales
Role: Branch Manager/Regional Manager
Business ManagerAccount ManagerKey Account ManagerB2BBusiness DevelopmentMajor AccountKey accounts ManagerEnterprise salesEnterprise Manager
Desired Candidate Profile
Please refer to the Job description above
Bharti Airtel Limited
About Bharti Airtel
Bharti Airtel Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa. Headquartered in New Delhi, India, the company ranks amongst the top 3 mobile service providers globally in terms of subscribers. In India, the company’s product offerings include 2G, 3G and 4G wireless services, mobile commerce, fixed line services, high speed DSL broadband, IPTV, DTH, enterprise services including national & international long distance services to carriers. In the rest of the geographies, it offers 2G, 3G and 4G wireless services and mobile commerce. Bharti Airtel had over 331 million customers across its operations at the end of June 2015. To know more please visit, www.airtel.com