Thursday , August 24 2017

Opening For Call Center Executive In Hyderabad

Opening For Call Center Executive In Hyderabad

Job Description:

Job brief

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively manipulating customer issues, complaints and inquiries keeping customer satisfaction at the core of every decision and behavior.


Manage large amounts of inbound and outbound calls in a timely manner
Follow communication scripts when handling different topics
Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Handle customer inquiries both telephonically and by email
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Follow up customer calls where necessary
Meet personal/team qualitative and quantitative targets
Strong phone and verbal communication skills along with active listening
knowledge of customer service principles and practices
Good data entry and typing skills
knowledge of call center telephony and technology
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Languages needed Telugu/Tamil/Hindi/English

Salary:INR 1,00,000 – 1,50,000 P.A
Industry:BPO / Call Centre / ITES
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Voice
Role:Telecalling/Telemarketing Executive


Call Center voice process

Desired Candidate Profile:

Please refer to the Job description above

Company Profile:

TechSmart India Private Limited
TechSmart India is an out and out IT services company with strong presence in India and primarily into e Governance. TechSmart India Pvt. Ltd, Formerly Business Software Solutions India Pvt Ltd was incorporated in the Year 2000. TSI is currently one of the fast growing companies in e-Governance services in India. TSI is known to be one of the major technology service providers offering top-notch solutions marked with commitment, reliability and Quality.

Recruiter Name:Ravindra Joshi