Opening for Manager/sr.manager – Process Excellence

Opening for Manager/sr.manager – Process Excellence

Job Description:

Opening for Process Excellence Manager/Sr.Manager

Job Description:

Immediate opening for Manager/Sr.Manager – Process Excellence for a leading KPO company

Location: Chennai/Hyderabad
Experience: Atleast 8yrs experience in process improvement.
Salary: Negotiable upto 16LPA

Must be a six sigma black belt
Must be a designated manager or at an assistant manager designation for atleast 2yrs+
Must have experience in various operational functions – Quality, training, Operations & work force
Responsible for process improvement projects to reduce variation and waste

Objective of the Role :
Operational Excellence
I.Internal Efficiency Metrics
Works with the site team to achieve optimal results on efficiency metrics (i.e. AHT, attendance, shrinkage, etc) through gap analysis and process improvement projects

II.Client Quality Metrics
Works with the site team to support the Service delivery team to achieve Platinum Standard/Operational Excellence in Client metrics (i.e. CSAT, Resolve Rate, Quality, etc.) through gap analysis and process improvement projects

III.Client Advocacy and Net Promoter Score
Works with the site team to achieve promoter status, grow current business and win new clients and logos through process improvement projects that will improve customer lifetime value

IV.Financial Metrics
Works with the site team to support activities to ensure achievement of financial goals (Revenue and Margin)
Supports Focus Metrics activities with the site assigned
Delivers high impact projects targeting financial gains (i.e. Bonus maximization, penalty reduction or elimination, operational costs reduction, new business win through client value-add projects resulting to shared revenues or new business, etc.)

Risk Management and Process Compliance
I.Works with the site/client team in upholding compliance in all organizational standard procedures and policies (i.e. Model of Excellence, InfoSec, Physical Security, Visitor Processing, operational processes, business reviews, etc.)
II.Conducts regular audits and reporting against compliance in all contractual and regulatory requirements (i.e client SOW, government requirements, etc.)

If interested kindly send your resume to [email protected]

HR Recruiter
SMS Jobs

Salary:INR 8,00,000 – 14,00,000 P.A
Industry:KPO / Research / Analytics
Functional Area: Other


Black Belt Six Sigma Process Excellence Operational Excellence Process Improvement

Desired Candidate Profile:

Please refer to the Job description above

Company Profile:

Sukhvarsha Management Services Pvt. Ltd.
A leading KPO

Recruiter Name:Kiruthika
Reference Id:KIMSMS – OPEX