Job Description:
Identify areas of improvement in the process and report to the process Manager
Identify areas of process improvements for better customer service
Feedback to the team to take actions on cases
Reduction in repeat complaints by focusing on FTR.
Salary: Not Disclosed by Recruiter
Industry:BPO / Call Centre / ITES
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Voice
Role:Team Leader -(NonTechnical)
Employment Type: Permanent Job, Full Time
Keyskills:
Team Leading Process Management Team Handling Logistics MIS Reporting Training Team Management Sales Support Customer Handling Branch Banking customer care csd Team Leader group leader Customer Service
Desired Candidate Profile:
Please refer to the Job description above
Company Profile:
Jobs Territory(SearchHeads).
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