Effectively address customer queries by understanding challenges faced by the customer
Ensure you meet set process for addressing customer queries
Understand customer expectation clearly through effective probing
Salary:INR 1,25,000 – 2,00,000 P.A.
Industry:BPO / Call Centre / ITES
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Back Office/Web/Transaction Processing
Role:Associate/Senior Associate -(NonTechnical)
Technical Support troubleshooting nvts tech support non voice bpo networking mobile technology
Desired Candidate Profile:
Document reasons for customer dissatisfaction for all the queries and the challenges faced
Understand and upgrade product and process knowledge to meet required standards of customer resolution on an ongoing basis
UG: Any Graduate – Any Specialization
Knoah Solutions Pvt Ltd.
Knoah Solutions, a leading offshore outsourcing company with multiple facilities in Hyderabad provides the best multi-channel customer and technical support for technology products and services.
Contact Company:Knoah Solutions Pvt Ltd