5 – 10 years
Riyadh – Saudi Arabia
Bachelor of Hotel Management(Hotel Management).
Will be responsible to develop, innovate and deliver a product mix which is quality driven, whilst maintaining aggressive financial returns. Assist in smooth running of the Business chain. This will be driven by ensuring that all working methods are reviewed, and best practice is achieved, which in turn can grow our business whilst delivering excellent Customer Services.
KPIs for Operations Manager:
•Achieve Average Sales/day as per Budget
•Maintain COGS by less than 25% on Revenue.
•Product availability at all times, and meeting and maintaining the standards of Restaurant Operations
Responsibilities & Accountabilities:
•Work, and develop the present Business, to have a very best reputation within the industry, and ensure that the operational team can deliver the highest quality product, and the highest financial return
•Work closely with the all staffs to develop the business
•Ensure that correct stock levels are available from central distribution area, to assist the operational team as requested
•Operations Manager will be responsible for ensuring Average sales/customer is increased year on year, without jeopardising guest satisfaction and quality
•Ensure strict compliance with all relevant Hygiene and Safety legislation and requirements
•He will be responsible for maintaining and helping enforce the agreed brand standards for each unit by conducting and managing monthly audits
•Champion a training culture within the team to ensure succession planning, and a culture that exceeds the very best in industry
•The Operations Manager will constantly review the product range to ensure that all key quality standards are maintained
•Operations Manager will maintain close, professional, effective links with all the parties involved. He will ensure that suppliers deliver to stated agreements, best practices are followed and technological advances are sought
•The Operations Manager will also manage all internal stakeholders within the company
•The Operations Manager will also be the department representative for Special Events, working each special event as the departmental duty manager
•They will maintain the invoices and journals, manage and monitor expenditure associated with catering equipment repair, manage the asset register and assist in budget setting each year for the department
•They will also manage the incentive scheme, allocating and verifying spending and assisting in report analysis on stock and sales
•Operations Manager will create and be required to operate within efficient budgets for each season, tracking labour spending and providing input regarding capital projects and initiatives
•They will also take full responsibility for managing and meeting all committed budgets related to the Outlets
•The Operations Manager will assist in the planning and implementation of new ideas and menu specifications each season, working closely with Central Support (Kitchen) to ensure they fit with guidelines and are to the high quality
•They will consistently review products delivered to ensure KPIs are met and take up any shortcomings with department involved
•The Operations Manager is expected to provide constant leadership, counselling, advice and feedback to their peers
•They must provide an environment of openness and trust, with constant feedback and performance coaching
Industry Type : Hotels / Hospitality
Functional Area : Top Management / Senior Management
Desired Candidate Profile
•Bachelor degree in Hotel Management.
•5+ years experience in restaurant operations, preferrably in Mcdonalds or Starbucks for alteast 3 years.
•29 to 39 years
Job specific Skills :
•Leading a team at Higher level of big operation
•Basic knowhow to handle various stores, employees, conducting training, etc..
•Working knowledge of Microsoft Office ( MS-Excel, MS- PowerPoint , MS- Word) , MS – Outlook)
•Working knowledge on any ERP system
•Working knowledge of English language
Hotel Operations Revenue Profit