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People tend to match confidence levels while making group decisions

Washington: According to a recent study, when a person tries to make a decision with another person, they tend to match their confidence levels which can backfire if one person has more expertise than the other.

The research suggests that the degree of stated confidence in one’s opinion is infectious when working in a team, which can blur the boundary between well-informed and poorly-informed opinion, sometimes to the detriment of group decision making.

The study was published in journal Nature Human Behaviour.

Dr Dan Bang, who is leading the research noted, “Making a decision collectively is most effective if the person with the most expertise expresses their opinion with the most confidence. If my opinion is more reliable than yours, then I should also be more confident. But it’s difficult to express that effectively if you don’t know whether the person you’re working with is habitually overconfident or too modest.”

Adding, “We found that even when an expert is paired with someone who lacks expertise, both participants will align their confidence levels so that their opinions will carry more equal weight.”

The research involving 202 participants in Iran and UK, the scientists asked people to perform a visual perceptual task.

On each trial, participants viewed two consecutive displays, with a faint target appearing in either the first or the second display.

Working in pairs, each participant privately indicated which display they thought contained the visual target, and how confident they felt about this decision on a scale of one to six.

Once both private responses had been registered, they were made public, and the private decision made with higher confidence was selected as the group decision. Participants received feedback so that they could learn about their own expertise on the task.

The researchers found that people matched each other’s degree of confidence, rather than calibrate it to the reliability of their own opinions, even when offered a financial incentive. Some groups converged onto low confidence, while others converged onto high confidence.

This behaviour, named ‘confidence matching’, meant that people with different levels of expertise performed poorly: the less reliable person was too confident, while the more reliable person was not confident enough.

But when pairs were closely matched in their level of expertise, confidence matching helped boost their performance by reducing miscommunication.

“One possible explanation is that confidence matching serves to ensure equal influence on group decisions, perhaps as a way to avoid conflict, or as a way to diffuse responsibility. Alternatively, people may struggle to learn from their past failures or successes, and find it easier to mirror each other’s confidence levels,” said Dr Bang.

“The study invites us to reconsider confidence as a social tool, while helping to explain why we can identify local ‘cultures’ of confidence. For example, previous research has shown that finance professionals, who work in competitive environments, are more confident than the general population. It also helps explain why politicians seem so confident in their opinions; they may be tapping into how people use confidence as a marker of credibility,” shared study’s co-author Dr Bahador Bahrami. (ANI)