– Hardware installation configuration diagnosis and rectification
– Operating system installation, configuration diagnosis and rectification
– Application installation, configuration, diagnosis and rectification
– Basic understanding of Wireless Technologies
– Basic Firewall rules creations, modification, route additions and VPN provisioning
– Maintain IT asset inventory
– Administers day-to-day user support
– Daily support, maintenance, troubleshoot network infrastructure
– Other responsibilities and duties may be assigned
– Bachelor’s Degree in Information Technology / Computer Engineering / Computer Science or equivalent with 2+ years’ experience in IT technical support
– Team player, strong written and verbal communications skills
– Must have a solid background in Hardware & Software troubleshooting
– Experience in troubleshooting Antimalware incidents
– Experience in handling incidents related to Windows Operating Systems and Microsoft Office application suite
– Strong knowledge of IP printing configurations, static and reserved IP addresses within an enterprise network; Printer and copier maintenance
About the Company
Pacific Prime is an insurance advisor that offers local insurance solutions and a wide range of health plans and cover for individuals and families.
We provide free quotations along with expert independent advice for clients in person, over the phone and on the internet.
We represent our clients’ interests and offer unbiased and helpful advice so you can find the best insurance solutions.