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Required For Senior Specialist @HCL

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Job Description:

Role of Incident Coordinatros in MIM

IC will be part of bridge for Infra related MIM

IC have to engage only Microsoft FTE for the Major Incidnet

Call SDM of the affected service and inform about the same . For example if MIM due to network call Network SDM and inform the same

If the it matches the MIM criteria , e helpd desk will trigger and MIM and involve the MI engineers

If IC not able to reach the Primary oncall , can wait for 10 mins and go for secondary . If both are not reachable IC can reach out the manager of the respective team
IC send internal communication for MIM related ot Network and monitoring services (1.) To build capability and skill in the team and manage aspirations of team members (2.) To design programs and initiatives that are cutting edge and serve as benchmarks ( Ex: EPIC| EFCS Academy) (3.) To enhance and modify existing programs and initiatives so that effectiveness is improved with every cycle ( Ex: Top Gun) (4.) To conduct periodic reviews for timely course corrections (5.) To monitor| analyze| report and initiate action towards higher adoption of programs and initiatives ( Ex: 360 Degree Feedback) (6.) To provide user training and orientation for ongoing/ new initiative

Salary: Not Disclosed by Recruiter
Industry:IT-Software / Software Services
Functional Area:IT Software – Application Programming , Maintenance
Role Category:Other
Role:Outside ConsultantKeyskills
C Python Six Sigma PMP .NET HTML JavaScript SQL Oracle assembly language Real Time Operating Systems

HCL Technologies
3 – 5 yrs Hyderabad / Secunderabad

Desired Candidate Profile:

Education-
UG: B.Tech/B.E. – Computers
PG:Post Graduation Not Required
Doctorate:Any Doctorate – Any Specialization, Doctorate Not Required

Company Profile:

HCL Technologies
HCL is a business enterprise with presence in the fields of technology and healthcare. Founded in 1976 as one of India’s original IT garage startups, the HCL enterprise currently comprises of three companies in India – HCL Technologies, HCL Infosystems and HCL Healthcare with annual revenues of US$ 6.5 billion and over 95,000 professionals from diverse nationalities operating across 31 countries including over 500 points of presence in India. In the technology space, HCL”s offerings span a wide range of software and hardware services and solutions including R&D, technology services, enterprise and applications consulting, Remote Infrastructure Management, IT hardware, systems integration, distribution of technology and telecom products. A new entrant in healthcare, HCL aims to provide innovative medical services, products and training to meet the growing demand for quality healthcare in India.

Recruiter Name:HR

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