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Required Support Engineers in Dubai


Job Description:
Provide helpdesk support and resolve problems to the end users satisfaction
Monitor and respond quickly and effectively to requests received through the IT helpdesk
Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
Modify configurations, utilities, software default settings, etc. for the local workstation
Utilize and maintain the helpdesk tracking software
Document internal procedures
Assist with onboarding of new users
Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
Install, test and configure new workstations, peripheral equipment and software
Maintain inventory of all equipment, software and software licenses
Report issues to the Service Desk for escalation
Manage PC setup and deployment for new employees using standard hardware, images and software Assign users and computers to proper groups in Active Directory
Perform timely workstation hardware and software upgrades as required

Salary:INR 13,00,000 – 22,50,000 P.A. Best in Industry

Industry:IT-Software / Software Services

Functional Area:IT Software – Application Programming , Maintenance

Role Category:Programming & Design

Role:Team Lead/Technical Lead

Service Desk IT Helpdesk Active Directory ads dns citrix exchange server

Desired Candidate Profile:
UG: Any Graduate – Any Specialization, Graduation Not Required
PG:Any Postgraduate – Any Specialization, Post Graduation Not Required
Doctorate:Any Doctorate – Any Specialization, Doctorate Not Required
Please refer to the Job description above

Company Profile:
Param Info Computer Services Pvt. Ltd
Excellent Opportunity for Help Desk Support Engineers
Greetings from ParamInfo!!!

Param Info is a Global Leader in providing Consulting, IT Services, IT Solutions and Outsourcing. We are one of the fastest growing IT service providers with operations in UAE, USA and India. With a result oriented approach, quality deliverables, and successful long term relationships represent Param Info’s professionalism, dedication, passion and dynamism as leaders. Providing solutions aimed at improving business management through streamlining business and IT processes. ParamInfo offers end-to-end IT and business process services that facilitate the ongoing evolution of our client’s business.

Contact Details:
Recruiter Name:Mr. Ravi
Tel: +91 40 4433 4357
Fax: +91 40 4433 4444
eMail: [email protected]

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