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Snr Technical Specialist, Network Performance


Job Description

As part of AT&T, UCC is the organisation which runs and maintains the Voice infrastructure of its clients and participate in client specific projects. A Voice Engineering resource in UCC is responsible for ensuring the timely and efficiently completion of Projects assigned, providing SME level escalation support on critical issues.
The Voice Engineering resource reports to the UCC Lead. There will be a number of other Voice Engineering resources within the team; each role holder will be responsible for ensuring the effective management of Projects and escalation support within UCC. Technical reference will be provided by Lead members of the team but the expectation will be that the role holder will proactively & continuously look to improve their skills and knowledge. The role holder will also take ownership for high impact/visibility incidents and project transitions.
AT&T UCC covers components such as Cisco and Avaya PBX, with different adjuncts like Unity, Presence, CUBE, Cisco Voice Portal, SBC and SIP Technologies etc. This is not an exhaustive list but is intended to demonstrate the complexity and range of components that make up the AT&T UCC Portfolio.

Key Technical Skills:
Proven knowledge and expertise of specific technical platforms:
In-depth Knowledge of Cisco Core fundamentals.
In depth, detailed knowledge of all major components of the Cisco voice infrastructure – e.g. CUCM, Unity/Unity Connection, Cisco Voice Gateways (29XX,39XX, ISC 4431 & ISR), PoE, VLANs, Cisco UCS Servers (C series), MCS Servers, RTMT etc.
In depth Knowledge of Acme Packet SBC 9200, SBC 4500, CUBE and other SBCs.
Thorough knowledge of PBX & PSTN signalling systems such as DPNSS, Q931, QSig, DASS, SIP, H.323.
Thorough understanding of SIP protocol and hands on experience in analysing SIP Traces.
In depth knowledge of Cisco CUCM architecture, Deployment models
The candidate should possess strong hands-on experience in Cisco Unity/Unity Connection, Cisco Unified IM and Presence.
In depth knowledge of VoIP protocols – SIP, H323, MGCP and SCCP and trouble-shooting and analysing SDL traces.
Thorough knowledge of VoIP based technologies, H.323, Codec’s, IP Trunking.
Good technical knowledge of Cisco & HP based LAN/WAN routers and switches.
Ability to understand ‘Cisco Unified Communications’ solution designs, technical implementation plans, system acceptance testing, risk assessment and other documentation to drive standardization and operational best practice.
Understanding of ‘Quality of Service’ design and configuration in ‘Cisco IP Networks.
Cisco Unified Communications project delivery experience using industry standard tools, like BAT & VOS.
Experience integration between ‘Cisco Unified Communication’ solutions and Cisco accredited third party applications.
Experience of working on PRI, BRI, Private Port SIP, E1 Circuits, POTS
A good awareness of VOIP technology (Nortel, Avaya & Cisco) and its implementation in a Cisco Routed / Switched environment.
Competent in discussing the technology with vendor escalation support team.

Understands how service support applies to own technical function:
Has experience of maintaining configuration items, raising changes and planning releases.
Has experience in developing and maintaining technical reference documents.
Familiar with technical documentation standards, guidelines and best practices.
Ability to provide 3rd/4th level support of voice infrastructure as and when required.
Can describe existing technology infrastructure across all major functions/departments and has a comprehensive grasp of emerging technologies.
Experienced with consulting on architecture patterns and technologies for multiple applications.
Has a comprehensive grasp of emerging technologies.
Can debate where appropriate to senior and heads of business.
Demonstrates a good end to end understanding of the systems processing for the business area & relationships.
Ability to present detailed technical information in an easily understandable format.
Can readily propose functional design at an architecture level to business issues

Experience- 8 to 13 years relevant experience

Nice to Have:
Cisco Unified Contact Center Express & Enterprise experience.
AVAYA Aura Experience.
Understanding of Lync Voice deployments would be added advantage.

Preferred certifications:
CCNA Voice/CCNA Collaboration/CCNP Voice or equivalent knowledge.

Shift Timings :
Should be comfortable to work in North America shift.

Location: Hyderabad

Salary: Not Disclosed by Recruiter
Industry: Telecom/ISP /
Functional Area: IT Software – Network Administration , Security
Role Category:Programming & Design
Role:Team Lead/Technical Lead

Project Management
Cisco Call Manager

Desired Candidate Profile
UG: Any Graduate – Any Specialization
PG:Any Postgraduate – Any Specialization
Doctorate:Any Doctorate – Any Specialization
Please refer to the Job description above

Company Profile:
AT and T Global Business Services India P. Ltd.
The birth of the AT&T is, in large measure, the culmination of the evolution of communications in the United States. AT&T’s roots stretch back to 1876, with Alexander Graham Bell’s invention of the telephone and the founding of the company that became AT&T. AT&T is the communications provider of choice among all businesses. We serve thousands of customers on six continents, including all of the Fortune 1000. We are AT&T Global Business Services India (AT&T GBS India), a subsidiary of AT&T; we are the providers of Hosting and Application Services. AT&T Hosting and Application Services (H&AS) delivers a fully integrated application and networking infrastructure to handle the simplest to most demanding requirements. We offer a spectrum of hosting solutions, from shared, managed and server collocation to enhanced solutions that include managed enterprise and eBusiness applications, managed storage and managed security for mission-critical functions. Our services include application acceleration, virtualization, application development and management, Software as a Service (SaaS) enablement, content distribution, enterprise messaging and uninterrupted access to critical data and applications. We deliver our hosting services via 38 Internet data centers across the globe. The H&AS provides uninterrupted access to data and applications through flexible and comprehensive hosting and application management solutions tailored to meet the business needs. H&AS brings the advantage of AT&T’s extensive experience, world class network, and solid service levels by choosing from our wide array of solutions, AT&T Hosting and Application Services deliver a fully integrated application and networking infrastructure to handle simplest to most demanding requirements. including .. * Application Development Services * Application Management * Enterprise Hosting Services * Professional Services * Remote Infrastructure Management * Software-as-a-Service Enablement * .Synaptic HostingSM Service * Synaptic Storage as a Service * Web Hosting For your next step, think AT&T, the world’s largest communications company, you will find yourself connecting communications and technology with opportunities that will take you to places you never imagined. Start your career at AT&T in a big way. With AT&T you can be part of the largest telecommunications revolution in human history. Here, you’ll see how we innovate and you’ll be a real part of the process. We’ll engage you, teach you and prepare you for an exciting future – no matter where your skills take you.

View Contact Details:
Recruiter Name:Human Resources
Contact Company:AT and T Global Business Services India P Ltd
Reference Id:Snr Tech Specialist-147708

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