As part of AT&T, UCC is the organisation which runs and maintains the Voice infrastructure of its clients and participate in client specific projects. A Voice Engineering resource in UCC is responsible for ensuring the timely and efficiently completion of Projects assigned, providing SME level escalation support on critical issues.
The Voice Engineering resource reports to the UCC Lead. There will be a number of other Voice Engineering resources within the team; each role holder will be responsible for ensuring the effective management of Projects and escalation support within UCC. Technical reference will be provided by Lead members of the team but the expectation will be that the role holder will proactively & continuously look to improve their skills and knowledge. The role holder will also take ownership for high impact/visibility incidents and project transitions.
AT&T UCC covers components such as Cisco and Avaya PBX, with different adjuncts like Unity, Presence, CUBE, Cisco Voice Portal, SBC and SIP Technologies etc. This is not an exhaustive list but is intended to demonstrate the complexity and range of components that make up the AT&T UCC Portfolio.
Key Technical Skills:
Proven knowledge and expertise of specific technical platforms:
In-depth Knowledge of Cisco Core fundamentals.
In depth, detailed knowledge of all major components of the Cisco voice infrastructure – e.g. CUCM, Unity/Unity Connection, Cisco Voice Gateways (29XX,39XX, ISC 4431 & ISR), PoE, VLANs, Cisco UCS Servers (C series), MCS Servers, RTMT etc.
In depth Knowledge of Acme Packet SBC 9200, SBC 4500, CUBE and other SBCs.
Thorough knowledge of PBX & PSTN signalling systems such as DPNSS, Q931, QSig, DASS, SIP, H.323.
Thorough understanding of SIP protocol and hands on experience in analysing SIP Traces.
In depth knowledge of Cisco CUCM architecture, Deployment models
The candidate should possess strong hands-on experience in Cisco Unity/Unity Connection, Cisco Unified IM and Presence.
In depth knowledge of VoIP protocols – SIP, H323, MGCP and SCCP and trouble-shooting and analysing SDL traces.
Thorough knowledge of VoIP based technologies, H.323, Codec’s, IP Trunking.
Good technical knowledge of Cisco & HP based LAN/WAN routers and switches.
Ability to understand ‘Cisco Unified Communications’ solution designs, technical implementation plans, system acceptance testing, risk assessment and other documentation to drive standardization and operational best practice.
Understanding of ‘Quality of Service’ design and configuration in ‘Cisco IP Networks.
Cisco Unified Communications project delivery experience using industry standard tools, like BAT & VOS.
Experience integration between ‘Cisco Unified Communication’ solutions and Cisco accredited third party applications.
Experience of working on PRI, BRI, Private Port SIP, E1 Circuits, POTS
A good awareness of VOIP technology (Nortel, Avaya & Cisco) and its implementation in a Cisco Routed / Switched environment.
Competent in discussing the technology with vendor escalation support team.
Understands how service support applies to own technical function:
Has experience of maintaining configuration items, raising changes and planning releases.
Has experience in developing and maintaining technical reference documents.
Familiar with technical documentation standards, guidelines and best practices.
Ability to provide 3rd/4th level support of voice infrastructure as and when required.
Can describe existing technology infrastructure across all major functions/departments and has a comprehensive grasp of emerging technologies.
Experienced with consulting on architecture patterns and technologies for multiple applications.
Has a comprehensive grasp of emerging technologies.
Can debate where appropriate to senior and heads of business.
Demonstrates a good end to end understanding of the systems processing for the business area & relationships.
Ability to present detailed technical information in an easily understandable format.
Can readily propose functional design at an architecture level to business issues
Experience- 8 to 13 years relevant experience
Nice to Have:
Cisco Unified Contact Center Express & Enterprise experience.
AVAYA Aura Experience.
Understanding of Lync Voice deployments would be added advantage.
CCNA Voice/CCNA Collaboration/CCNP Voice or equivalent knowledge.
Shift Timings :
Should be comfortable to work in North America shift.
Salary: Not Disclosed by Recruiter
Industry: Telecom/ISP /
Functional Area: IT Software – Network Administration , Security
Role Category:Programming & Design
Role:Team Lead/Technical Lead
Cisco Call Manager
Desired Candidate Profile
UG: Any Graduate – Any Specialization
PG:Any Postgraduate – Any Specialization
Doctorate:Any Doctorate – Any Specialization
Please refer to the Job description above
AT and T Global Business Services India P. Ltd.
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View Contact Details:
Recruiter Name:Human Resources
Contact Company:AT and T Global Business Services India P Ltd
Reference Id:Snr Tech Specialist-147708