Job Description:
Customer Service Associate- VCS- India:
Virtual Customer Service (VCS) – It is a Work from Home model for India CS. VCS associates are expected to work from a home location approved by Amazon for all scheduled hours. It is the responsibility of the associates to ensure uninterrupted internet connectivity and work-like environment at home location so that associates can deliver their best in terms of productivity and quality.
“THIS IS FOR NON VOICE PROCESS.”
Interested candidates contact :
Umarani
8977129976
mumarani@amazon.com
Knowledge & Skills Required
Desired skills:
Action oriented, self-disciplined and organized
Effective time management skills and ability to prioritize work time to ensure productivity and department standards
Ability to communicate clearly with both internal and external customers
Good comprehension skills – ability to clearly understand and address customer issues appropriately
Good composition skills – ability to compose grammatically correct, concise, and accurate written responses
Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
Good typing skills
Preferred Criteria:
Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.
Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity
Should ensure Work-like environment with no disturbance during the work hours.
The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.
Customer Focus:
Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
Ability to empathize with and prioritize customer needs
Demonstrates interpersonal skills with a diverse customer base
Demonstrates conflict resolution, negotiation, and de-escalation skills
Demonstrates ownership to resolve challenging customer issues, escalating when necessary
Ability to determine customer needs and provide appropriate solutions
Maintain regular and reliable attendance, including the daily schedule as assigned
Flexible with the working schedule; may be expected to work weekends, holidays and events
Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
Problem Solving Skills:
Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
Ability to approach problems logically and rationally
Action oriented and self-disciplined
Organized and detail-oriented
Ability to quickly and effectively prioritize work time in various departments to meet business need
Ability to maintain composure in highly escalated situations
Qualification required :
Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply
Shifts: Rotational
Benefits: Night Shift Allowance, Over Time, Sodexo Coupons.
Mandates :
Stable Internet Connection of 10 MBPS
Power Backup
Should be located only in Hyderabad
Salary: Not Disclosed by Recruiter
Industry:Internet / Ecommerce
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Voice
Role:Associate/Senior Associate -(NonTechnical)
Employment Type: Permanent Job, Full Time
Keyskills:
Customer Focus Customer Service customer care customer support customer care executive customer support executive fresher work from home chat web non – voice international global bpo wfh
Desired Candidate Profile:
Please refer to the Job description above
Education-
UG: Any Graduate, Graduation Not Required
PG:Any Postgraduate, Post Graduation Not Required
Company Profile:
Amazon Development Centre (India) Pvt. Ltd.
Amazon.com strives to be Earth’s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon’s evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company’s DNA. The world’s brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
Recruiter Name:Umarani
Address:Amazon Development Centre (India) Pvt. Ltd.9th and 10th Floor, Building No.9,Raheja Mind Space, ,Madhapur,HyderabadHyderabad,Telangana,India 500081
Website:http://careers.amazon.in/
Telephone:8977129976