A 24-year-old Kashmiri doctor was allegedly denied an OYO-affiliated hotel room over his identity.
Taking sou motu notice, Delhi Minorities Commission on Wednesday has issued a notice to OYO company saying that “This is a serious offence of discrimination against a lawful customer.”
According to The Hindu reports, an online hotel aggregator in Jasola Vihar on Saturday night allegedly denied room to a Kashmiri doctor, who does not wish to be named, said his friend Malik Aabid, a student of Jamia Millia Islamia.
Aabid said that the manager’s expressions changed when the Kashmiri customer produced his Aadhaar card.
The manager then called another person and seek permission for the same after which he was denied accommodation.
DMC Notice
“The DMC has ordered OYO to submits a reply by September 4 as to why this discrimination was allowed to happen and what action has been taken against the offender…” the statement said.
OYO Apologise
Meanwhile, OYO issued an official statement apologizing for the inconvenience caused in the matter and said an internal inquiry is underway.
“We do not tolerate any form of discrimination across all our properties and take immediate strict action, which can also lead to the termination of the contract with asset owners. Any such action that is tantamount to discrimination is a serious violation of the basic principles of OYO’s work policies,” according to the statement.
The Company “initiated an inquiry into the manager’s unilateral actions based on an unverified message. We sincerely apologise for this unfortunate experience,” OYO spokesperson said in the statement.