Mumbai: IndiGo has processed refunds totalling Rs 610 crore so far against cancelled or severely delayed flights, and delivered 3,000 pieces of baggage to passengers across the country as of Saturday, the government said on Sunday.
It also said the aviation network is moving swiftly towards full normalcy, and all corrective measures will remain in place until operations stabilise entirely.
On Saturday, the government had directed the airline to complete the ticket refund process for the cancelled flights by Sunday evening, and ensure baggage separated from travellers are delivered in the next two days.
Further, the civil aviation ministry said the airline should ensure that baggage separated from passengers due to flight cancellations or delays should be traced and delivered to them in the next 48 hours.
“IndiGo has so far processed refunds totalling Rs 610 crore. No additional fees are permitted for rescheduling travel impacted by cancellations. Dedicated support cells have been created to proactively assist passengers so that refund and rebooking issues are resolved without delay or inconvenience,” the aviation ministry said in a release.
Stating that the ministry has taken rapid and decisive steps to address the disruption caused by the recent IndiGo operational crisis and to ensure that passengers do not face continued inconvenience, it said air travel operations across the country are stabilising at a fast pace.
All other domestic airlines are operating smoothly and at full capacity, while IndiGo’s performance has shown steady improvement on Sunday, with flight schedules moving back towards normal levels, the government said.
It also said that IndiGo’s flight operations have increased from 706 on Friday to 1,565 on Saturday and are likely to reach up to 1,650 by the end of Sunday.
“Continuous communication is mandated throughout the process. With this push, IndiGo has successfully delivered 3,000 pieces of baggage to passengers across India as of Saturday,” it added.
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